Imperial Hotels Group
Case Studies
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Project Overview
Client: Imperial Hotels Group
Location: Russell Sq, London
Sector: Hospitality
Estate: ~3,500 guest rooms across 8 hotel locations
Geography: Bloomsbury, Central London (≈1.5 km estate span)
Scope: Ofcom-licensed wireless ring, WAN backhaul, CCTV transport, intranet & internet connectivity, managed operations
Technology: Licensed 60–70GHz millimetre-wave point-to-point wireless
Imperial Hotels Group operates one of the largest hotel estates in central London, with approximately 3,500 rooms spread across eight major properties including the Tavistock, Royal National, City Sleeper, President, Bedford, Colonnades, and Morton hotels.
Supporting this scale of operation requires more than basic connectivity — it demands a business-critical backbone capable of carrying security, operational, and guest services reliably across the entire estate.
The Challange
Connecting multiple large hotels in central London presents persistent challenges:
- Severely constrained fibre availability and long carrier lead times
- Historic buildings and congested streets limiting new duct routes
- A growing need to interconnect hotels as one operational estate, not isolated sites
- Increasing reliance on IP-based services including:
- Extensive CCTV networks for guest and staff safety
- Point-of-Sale (POS) systems
- Core intranet and management platforms
- High-capacity guest internet traffic
With properties spread across approximately 1.5 kilometres, Imperial Hotels required a solution that delivered fibre-class performance, resilience, and control — without the delays and uncertainty of traditional telecoms delivery.
Our Approach
Cyber Ware designed and delivered a private, Ofcom-licensed millimetre-wave wireless ring, operating in the 60–70GHz spectrum, purpose-built for dense urban environments.
This approach allowed us to:
- Bypass street-level fibre constraints entirely
- Deliver guaranteed spectrum with predictable performance
- Engineer a ring topology so traffic can automatically reroute in the event of a link issue
- Provide the capacity and low latency required for business-critical backhaul
The ring was designed to carry:
- Estate-wide CCTV traffic supporting guest safety and security
- Hotel intranet and operational systems
- POS and management platforms
- Centralised internet breakout for guest and staff services
Cyber Ware managed the entire lifecycle:
- Network design and capacity modelling
- Ofcom licensing and spectrum coordination
- Rooftop installations and commissioning
- Integration with existing hotel networks
- Ongoing monitoring, maintenance, and operational support
The Outcome
Imperial Hotels Group now operates a high-availability private metropolitan network, purpose-built for hospitality at scale.
- Eight hotels connected via a resilient, licensed wireless ring
- 3,500+ guest rooms supported by a unified operational backbone
- Business-critical services — CCTV, POS, intranet, and internet — carried securely across the estate
- Minimal downtime, with automatic failover and proactive monitoring
- New refurbishments and developments integrated quickly, without waiting for carrier installs
The result is a network that works quietly in the background — keeping hotels secure, operations smooth, and guests connected.
Solution Architecture (at a glance)
The solution combines resilience, performance, and long-term flexibility:
- Licensed 60–70GHz millimetre-wave point-to-point links
- Ring topology providing path diversity and automatic failover
- Secure segmentation for CCTV, operational, and internet traffic
- Centralised monitoring and fault management
- Designed to scale as the estate evolves
It delivers fibre-like performance, without fibre’s delays.
Supporting Ongoing Estate Transformation
Imperial Hotels Group is actively investing in the redevelopment and modernisation of its Bloomsbury properties. The wireless ring now serves as a strategic enabler, allowing new buildings, refurbished areas, and upgraded systems to connect seamlessly into the wider estate.
Connectivity is no longer a constraint — it’s an asset.
From Constraint to Control
Faced with the realities of central London infrastructure, Imperial Hotels chose to take control.
By partnering with Cyber Ware, the group gained a secure, licensed, high-capacity wireless backbone that underpins guest safety, operational efficiency, and future growth — across one of the largest hotel estates in the capital.
OUR CLIENTS
