Privacy & Cookie Policy – Cyberware Ltd

Last updated: 03 March 2026

1. Who we are

This website is operated by Cyberware Ltd (“Cyberware”, “we”, “us”, or “our”), a company registered in England and Wales with company number 03160139 and registered office at:

Allia Future Business Centre, London Road, Peterborough, Cambridgeshire, England, PE2 8AN

We design, deliver, and manage network, security, and cloud solutions for business and public-sector clients.

Cyberware Ltd is the data controller for personal data collected through this website.

If you have any questions about this policy, you can contact us at:

• Email: privacy@cyberware.co.uk (replace with your real address)
• Postal: Data Protection, Cyberware Ltd, Allia Future Business Centre, London Road, Peterborough, Cambridgeshire, England, PE2 8AN

2. What this policy covers

This policy explains:

1. What personal data we collect via this website
2. How and why we use it
3. When we may share it
4. How long we keep it
5. Your rights under UK GDPR
6. How we use cookies and similar technologies

By using this website, you acknowledge that you have read and understood this policy.

3. Personal data we collect

We only collect personal data that is relevant to providing information about our services and responding to enquiries.

3.1 Data you provide to us

When you complete a form or otherwise contact us via the site, we may collect:

• Name
• Job title / role (if provided)
• Company name (if provided)
• Email address
• Telephone number (if provided)
• Subject area / service of interest (e.g. Access Control, VoIP, CCTV, Connectivity)
• Message content and any other information you choose to share

3.2 Data we collect automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time and date of visit, time spent on pages
• Referring site or campaign (where available)

This information is typically collected via cookies and analytics tools (see Section 9 – Cookies). We do not use this data to identify you directly, but it may be classed as personal data under UK GDPR.

4. How we use your personal data

We process your personal data for the following purposes, under the legal bases indicated:

Responding to enquiries

• • To reply to your questions, provide proposals, arrange meetings or demos.
  • Legal basis: Legitimate interests – our interest in responding to prospective and existing customers.

Providing services to clients

• • Where you are a contact for a client organisation, we may use your details to manage the account, coordinate projects, and provide support.
  • Legal basis: Contract – processing necessary to perform or enter into a contract.

Marketing and business development

To send you relevant information about Cyberware services, case studies, or events, where you have requested this or we can lawfully rely on legitimate interests.

• • You can opt out at any time (see Section 7 – Your rights).
  • Legal basis: Consent (where required) and/or Legitimate interests.

Website security and performance

• • To protect our site against misuse and to ensure it operates effectively.
  • Legal basis: Legitimate interests – maintaining network and information security.

Legal and regulatory compliance

• • To comply with our legal obligations, resolve disputes, or enforce our agreements.
  • Legal basis: Legal obligation and Legitimate interests.

We do not sell your data to third parties.

5. Who we share your data with

We may share your personal data with:

• Service providers / processors that help us operate our website and business, such as:
  • Website hosting and maintenance providers
  • Email and CRM platforms
  • Analytics providers
  • Security and DDoS protection providers (e.g. CDN / WAF services)

• Professional advisers such as lawyers, accountants, or auditors, where necessary.
• Regulators, law enforcement, or other authorities where we are legally required to do so.

These third parties are only permitted to use your data in accordance with our instructions and applicable data protection law.

If any processing involves transfer of data outside the UK/EEA, we will ensure appropriate safeguards are in place (e.g. International Data Transfer Agreements or equivalent).

6. How long we keep your data

We retain personal data only for as long as necessary for the purposes set out in this policy:

• Enquiry data: typically kept for up to 3 years from the date of last contact, unless we establish a contractual relationship or you ask us to delete it sooner.
• Client contact data: retained for the duration of the commercial relationship and for a reasonable period afterwards, usually 6–7 years, to comply with legal and contractual obligations.
• Analytics data: kept in accordance with the retention settings of our analytics tools (usually 14–26 months).

After these periods, data is securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

1. Right of access – to request a copy of the personal data we hold about you.
2. Right to rectification – to have inaccurate or incomplete data corrected.
3. Right to erasure – to request deletion of your data in certain circumstances.
4. Right to restrict processing – to limit how we use your data in certain cases.
5. Right to data portability – to receive your data in a structured, commonly used format (where processing is based on consent or contract and carried out by automated means).
6. Right to object – to object to processing based on legitimate interests, including direct marketing.
7. Right to withdraw consent – where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at privacy@cyberware.co.uk (or your chosen address).

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Telephone: 0303 123 1113

8. Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure hosting and network controls
• Role-based access controls and authentication
• Encryption in transit (HTTPS)
• Backup and monitoring processes

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Cookies and similar technologies

9.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your actions and preferences and can also provide anonymous statistics on how the site is used.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a specified period).

9.2 Types of cookies we use

We group cookies into the following categories:

1. Strictly necessary cookies
   
   
   • Required for the website to function (e.g. security, load balancing, form protection).
   • These cannot be switched off in our systems and do not require consent.
2. Analytics & performance cookies
   
   
   • Help us understand how visitors use our site so we can improve content and navigation.
   • Examples include page views, time on site, and referral sources.
   • These are only set with your consent.
3. Functionality cookies (if implemented)
   
   
   • Remember choices you make (such as language or region) to enhance your experience.

We do not use cookies for intrusive advertising or behavioural profiling.

9.3 Cookie consent

When you first visit our website, you will see a cookie banner explaining that we use cookies and giving you options to:

• Accept all cookies
• Reject non-essential cookies
• Manage cookie settings / view this policy

Analytics and other non-essential cookies will only be set after you provide consent. You can change your preferences at any time by revisiting the banner (if your platform supports this) or by adjusting your browser settings.

9.4 Managing cookies via your browser

Most browsers allow you to:

• See which cookies are stored
• Delete cookies
• Block cookies from specific sites or all sites

Please note that blocking or deleting cookies may impact how our website functions.

For more information on managing cookies, visit https://www.allaboutcookies.org.

10. Links to other websites

Our website may contain links to third-party sites (for example, client case studies or partner platforms). We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies separately.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page will be revised accordingly.

We encourage you to review this policy periodically to stay informed about how we protect your information.